TRUST • TRANSPARENCY • SECURITY

Privacy Policy

Effective Date: 20th May 2026

1. Introduction

Coolboots Global L.L.C-FZ ("Coolboots Global", "Company", "we", "our", or "us") is a company incorporated under the laws of the United Arab Emirates. We operate the website www.coolbootsglobal.com (the "Site").

We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect your personal data when you visit and interact with our Site.

This Policy is prepared in compliance with UAE and Dubai Laws on the Protection of Personal Data ("PDPL/DIFC"), its implementing regulations, and any applicable free zone data protection frameworks. By using the Site, you acknowledge that you have read and understood this, Policy.

This Policy covers only the Site (www.coolbootsglobal.com) and does not apply to any other products or platforms operated by Coolboots Global or its affiliates, which are governed by their own separate privacy policies.

2. Data Controller

For the purposes of applicable data protection law, the Data Controller responsible for your personal data is:

Coolboots Global L.L.C-FZ

Website: www.coolbootsglobal.com

Email: cbglobalsupport@gmail.com

If you have any questions or concerns about how we handle your personal data, please contact us using the details above.

3. Personal Data We Collect

We collect the minimum amount of personal data necessary to provide and improve our Site and services. The personal data we may collect includes:

3.1 Data You Provide Directly

Identification information: your name, email address, mobile number, organization name, app Name/Website Link provided when you submit an enquiry or contact us through the Site.
Any additional personal information you voluntarily include in the body of messages or enquiry forms.

4. Sources of Personal Data

We collect your personal data from the following sources:

Directly from you: information you provide when submitting online enquiry forms, contacting us, or registering interest through the Site.
Electronic communications: emails, messages, or other electronic interactions you send to us.
Automated technologies: cookies and similar tracking tools on the Site (see Section 9).
Third-party services: analytics or advertising partners may share aggregated or pseudonymous data with us in accordance with their own privacy policies.

5. How We Use Your Personal Data

We process your personal data only for specific, legitimate purposes and on a lawful basis under the PDPL. Our processing activities include:

5.1 Responding to Enquiries

We use your name, email, phone number, and enquiry details to respond to your requests and follow up on business enquiries submitted through the Site. The lawful basis for this processing is your consent (provided when you submit the form) or the performance of a pre-contractual relationship.

5.2 Site Operation and Security

We use technical data (such as IP addresses and device identifiers) to ensure the security, stability, and proper functioning of the Site; to detect and prevent fraud, abuse, or security threats; and to comply with legal obligations. The lawful basis is our legitimate interests in maintaining a secure Site and our legal obligations.

5.3 Analytics and Improvement

We may use aggregated and anonymised usage data to analyse how visitors interact with the Site, identify areas for improvement, and enhance user experience. Where personal data is used for analytics, we rely on our legitimate interests or, where required, your consent.

5.4 Legal Compliance and Claims

We may process and retain your personal data where necessary to comply with applicable UAE law and regulatory requirements, to respond to lawful requests from government authorities, and to establish, exercise, or defend legal claims. The lawful basis is legal obligation or legitimate interests.

5.5 Marketing Communications

If you have opted in to receive marketing communications from us, we may use your contact details to send you relevant updates, news, or promotional material. You may withdraw your consent and unsubscribe at any time by contacting us or using the unsubscribe link in our emails. We comply with all applicable UAE anti-spam and telecommunications regulations.

6. Disclosure and Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data in the following circumstances:

Affiliates and Group Companies: We may share your data with other entities within the Coolboots group of companies for the purposes described in this Policy.
Service Providers: We engage carefully selected third-party vendors (such as website developers, cloud hosting providers, analytics providers, and email service providers) who process personal data on our behalf. These processors are bound by data processing agreements and are required to implement appropriate security measures.
Legal and Regulatory Authorities: We may disclose personal data to government agencies, regulators, law enforcement, and courts in the UAE or other jurisdictions where required by applicable law, court order, or regulatory directive.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving Coolboots Global, your personal data may be transferred to a successor entity as part of that transaction, subject to equivalent data protection obligations.
Protection of Rights: We may disclose personal data where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Coolboots Global, our users, employees, or any other party, or to detect and prevent fraud.

Any third party with whom we share your personal data is required to handle it in accordance with applicable data protection laws and our contractual requirements.

7. International Data Transfers

Your personal data may be transferred to, stored, and processed in countries outside the UAE where our service providers or affiliates are located. Where such transfers occur, we take all reasonably necessary steps to ensure that your personal data receives a level of protection consistent with the requirements of the UAE/DUBAI PDPL/DIFC.

Such safeguards may include entering into standard data transfer agreements, ensuring the recipient country has adequate data protection laws, or applying other appropriate protective measures as permitted by UAE/DUBAI laws.

8. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention period will vary depending on the nature of the data and the purpose of processing:

Enquiry and contact data: retained for a reasonable period after the enquiry is resolved or our relationship with your ends, unless a longer retention period is required by law.
Legal and compliance records: retained for such periods as are required by UAE law and regulatory requirements.
Technical and analytics data: retained in anonymised or aggregated form for ongoing analytical purposes.

When personal data is no longer required, we securely delete or anonymise it. For further information on specific retention periods, please contact us at the details in Section 14.

9. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience, analyse Site performance, and support certain functionality. Cookies are small text files placed on your device when you visit the Site.

Types of cookies we may use:

Strictly Necessary Cookies: essential for the Site to function correctly and cannot be disabled.
Performance and Analytics Cookies: used to collect anonymised data about how visitors use the Site, helping us improve functionality.
Functional Cookies: remember your preferences and settings to improve your experience.
Marketing Cookies: used to deliver relevant content and track the effectiveness of our communications (only where you have provided consent).

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Site. We will publish a separate Cookie Policy with further details on the Site.

10. Data Security

The security of your personal data is important to us. We implement and maintain appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, use, alteration, or disclosure.

These measures include, but are not limited to:

Encryption of data in transit and at rest where appropriate;
Access controls limiting personal data access to authorised personnel only;
Regular security assessments and monitoring of our systems;
Contractual security obligations imposed on third-party processors.

While we take reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at the contact details in Section 14.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant UAE and DUBAI supervisory authority and, where required, affected individuals in accordance with the timeframes prescribed under the PDPL/DIFC.

11. Children's Privacy

The Site is not directed at, and we do not knowingly collect personal data from, children under the age of 18. If we become aware that we have inadvertently collected personal data from a child under 18 without appropriate parental or guardian consent, we will take prompt steps to delete that data.

If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately at the details provided in Section 14.

12. Your Data Subject Rights

Under the UAE PDPL and applicable data protection law, you have the following rights in relation to your personal data. We will endeavour to respond to all valid requests within a reasonable timeframe in accordance with applicable law.

To exercise any of the rights below, please contact us using the details in Section 14. We may require you to verify your identity before processing your request.

12.1 Right of Access

You have the right to request confirmation of whether we process personal data about you, and to receive a copy of that data along with information about how and why it is processed.

12.2 Right to Rectification

You have the right to request the correction or updating of inaccurate or incomplete personal data we hold about you.

12.3 Right to Erasure

You may request the deletion of your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent (where processing was consent-based); you object to processing based on legitimate interests and we have no overriding grounds; or the data has been unlawfully processed. Exceptions apply where retention is required by law or to establish, exercise, or defend legal claims.

12.4 Right to Restrict Processing

You may request that we restrict processing of your personal data in certain circumstances, such as while the accuracy of data is contested or where processing is unlawful, but you prefer restriction over deletion.

12.5 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.

12.6 Right to Object

You have the right to object to processing of your personal data where such processing is based on our legitimate interests, including profiling based on those interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or processing is necessary for legal claims.

12.7 Right to Withdraw Consent

Where we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the UAE Data Office (established under the PDPL) or any other competent supervisory authority in the jurisdiction where you reside, if you believe our processing of your personal data violates applicable law. We nonetheless encourage you to contact us first so we may address your concerns directly.

12.9 Right to Non-Discrimination

You have the right not to be discriminated against for exercising any of your data protection rights. Exercising your rights will not result in you being denied access to our Site or services or being treated adversely.

We may not be able to fully comply with a request in all circumstances — for example, where it would adversely affect the rights of others, where we are legally entitled to handle it differently, or where retention is required by law. We will always explain our reasons where we are unable to fulfil a request.

13. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Site, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Site.

We encourage you to review this Policy periodically. Your continued use of the Site after any updates constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us: